If a team, venue, or event organizer invalidates a ticket for any other reason different than buyer fault, we will treat the order as cancelled.
For any cancelled order:
- StubHub will cancel pending payment to the seller (or recover the payment if it has already been paid)
- We'll give the buyer a complete refund
- Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were cancelled. See cancelled event policy for details.
- If the primary doesn't invalidate the seller's tickets and/or the seller can't prove such a fact but it drops the order, the seller will face consequences under our dropped order policy.
Please note: The seller must tell us about any seat changes. If they don't, we may cancel orders and charge them as explained in our user agreement.
Country policies on Public Health and Travel
StubHub users who buy tickets during the COVID-19 pandemic are responsible for complying with the travel and health policies pertaining to their country of origin and their destination country. Those apply for customers that are travelling from another country or also into the same country among different cities or regions.
If you are denied entry to the country due to your failure to comply with these policies, you will not receive a credit or refund for your order.