If you delivered Mobile transfer tickets to the buyer and see this message on your sale, we’ll automatically confirm the order. You don’t need to do anything else.
- The sale didn’t update: Refresh the page. It can take up to 30 minutes after ticket transfer for the order to confirm.
- It’s been more than 30 minutes: Make sure you transferred the tickets to the right email. If you typed it wrong, recall and re-transfer to the email we gave you. Wait another 30 minutes for the order to confirm.
For help transferring mobile tickets, check out our steps.